⚡️NEW Sequence Triggers & FRESH Waitlist Updates ⚙️
Check out our newly launched sequence triggers, plus exciting waitlist updates to make double opt-in even better 🙌
Since starting Momence, we have seen the drastic impacts that a strategic and well implemented marketing plan can have on businesses within the wellness space. This is why one of our #1 priorities will always be continuous development of Sequences. This section of the platform allows you to provide continuous and automatic touch points with your clients, leading to higher retention and growth without manual work from you!
Check out the newest additions to Sequences below, and if you don’t have access to marketing on your account yet, you can turn it on under Marketing > Sequences 💥
Plus, we’ve also made some updates to the new double-opt in waitlist feature, so continue on to learn about those.
New Sequence Triggers:
Intake form submission: this trigger could be used as simply as sending a “thank you for submitting!” or you can use it to dial down into specific messaging depending on which intake form was completed (for example if you have a different follow up for massage clients vs. physical therapy clients). You can also use this trigger to set up staff task alerts, if you want to be notified when someone completes a form so that you can review the information prior to their appointment.
Lead assigned new stage: this powerful new trigger is great for anyone using our Leads App, and especially if you have a combination of automatic sequencing, and personal touch points in your leads strategy. For example, let’s say you have a team of people who call every lead within 24 hours of them submitting their lead form. You could then have two stages that follow that call - one for 1st call complete and another for 1st call missed. Your staff then manually updates the stage to 1st call complete if they speak to the client, or 1st call missed if the client missed the call. From there, you could have a sequence with a “thank you for chatting with me today!” SMS for the first group, and a “sorry we missed you! we’d love to chat…” SMS for the second group. You can get creative on how to best utilize this function for your business, and remember that the stages can also be updated through other sequences (using the update lead stage action) as well!
Appointment visit using intro offers: you can now trigger specific messaging based on when someone has an Appointment visit using their intro offer. This can be used on any appointment visit within the intro, or you can select which visit (i.e. 1st, 2nd, 3rd…), which can be incredibly useful when you want specific messaging to go out related to a private appointment, vs. classes.
Condition addition: select which membership when using the “Customer has active membership” true/false condition. An example of where this might be useful is if you are offering a promotion if a customer upgrades to your unlimited membership. You might want this to go out to any customer except those with your unlimited membership, so you could use this condition specification, and then place your action on the false side within your sequence.
Waitlist Updates
You asked, we listened! We received lots of excitement and feedback regarding the new double opt-in waitlist features over the last week, and we are excited to share a few updates we made to have this function work even better for you.
Filtering waitlist texts from your Inbox: if you experienced your inbox getting filled up with a frenzy of waitlist messages, you can now filter these out by deselecting the Transactional message type. You can bake adjustments to which message types you see by navigating to Home > Inbox > Filters.
Set the window where waitlist messages will go out: if you received any complaints from customers about getting waitlist texts too late or early, you can now change your Uptime settings to manage this. Uptime settings allows you to decide what time waitlists messages begin, and when they stop. You can edit these times under Settings > Waitlist settings > Uptime settings.
Please note that, if you have fastest fingers first or double opt-in as your waitlist option, no one will receive messages in the off hours that you set.
Want to learn more about this and other great Momence features? Check out our FAQ page or book a demo today.
Already a Momence user and want to know more?
💜,
The Momence Team