💫 New Appointments Updates
Choose when appointment reminders go out; select availability hours per appointment service; restrict booking eligibility by customer tag
Choose the Timeframe for Appointment Reminder Emails
You now have the ability to choose how far in advance appointment reminders go out to customers! Previously, all appointment reminders went out 24 hours in advance, however, you can now change this to whatever timeframe works best for you and your clients. This can be especially helpful if you have a 24 hour cancellation policy for appointments, because now you can send the reminder earlier than that and remind clients that they are locked in once it hits the 24 hour mark!
To edit the timeframe for appointment reminders, go to Settings > General set-up > scroll to Class & Appointment reminders.
Set Availability Hours Per Appointment Service
Do you like schedule blocking, or have certain services within a particular board that you wish you could limit bookable hours for? Now you can! Within any appointment board, you can now set the availability hours per service. This is great if you want to block your days to have one kind of service available back to back, and other service types at other times, or if you want to keep certain services categorized under the same board, even though they’re not all bookable at the same times.
To change the available hours for a service, navigate to Appointments > Boards > Services tab > edit Availability times.
Restrict Booking Eligibility by Customer Tag
Do you have certain appointment services with prerequisites? Or appointments who can only be booked by a particular group of clients? You can now set these parameters automatically using the Restrict booking to customers with specific tags setting within each appointment service!
For example, let’s say you own a personal training business and you require all new clients have an initial discovery call with you to understand their needs and goals, learn of injuries, etc. prior to their first 1:1 session. This discovery call sets you and your team up for success so that you can personalize each customer’s training program before they even step into your doors. With the new Restrict booking to customers with specific tags, you can restrict booking eligibility for all of your service types (other than the discovery call) to anyone with a “completed discovery call” tag, so these restrictions happen automatically! You can choose to tag the customer manually once you’ve completed the call, or you can set this up within your sequences using the Appointment visit trigger and Add tags action.
To change the restriction settings within a specific appointment service, go to Appointments > Services > select edit next to the service you’d like > Restrict booking to customers with specific tags.
Want to learn more about this and other great Momence features? Check out our FAQ page or book a demo today.
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💜,
The Momence Team