🚨Introducing: Momence Webchat
Add the Webchat widget to your website and start capturing and converting website visitors with Momence Webchat. Webchat is included for FREE as part of the Leads app!
🌟 Introducing Webchat
We are always looking to innovate new and efficient ways for you to capture potential new customers (and communicate with current ones!). Today’s consumer is always looking for a quick and easy way to connect and get questions answered when exploring a new business’ website. However, they might be deterred if they think the only way is to connect is by emailing the general business email, thinking it might take forever to get a reply.
Enter Momence Webchat — the modern way to capture leads directly from your website and turn them into a 2-way SMS conversation! Webchat has the goal of making it as easy as possible for new potential clients (or current customers) to chat you their questions. Once submitted, an instantaneous 2-way SMS chat can begin with someone from your team, through your inbox.
Why SMS and not emails? Statistics show that 98% of SMS messages are opened and only 22% of emails are opened by today’s consumer. Plus, people tend to think of text messages as something to respond to, versus an email being something to read, so utilizing SMS when possible is the more effective choice.
💻 How to Set Up Webchat:
You will now find a Webchat tab under Marketing > Webchat. Webchat is an extension of the Leads app, so you if you have leads active, you can start using it today! (Don’t have Leads yet? Read on about how to lock in discounted pricing for good!)
From this page, you can design how you want your Webchat to look on your site, from the colors, to the fonts, to the welcome message and more:
Once you have the look and feel aligned with your branding, simply copy the snippet from the bottom and paste it into your website to launch! (Note: if you have to make adjustments to any of the settings, you won’t have to re-add the snippet to your site, just change and save!)
💬 How Webchat Works:
Now that Webchat is live on your website, anyone who visits your site will see the Message us button at the bottom of the page.
From there, visitors will be able to submit a message containing a question or anything they’re looking to connect with you about:
We recommend having a sequence set up to immediately send an SMS to new leads letting them know you will reply to them ASAP. You can use the new lead record created trigger with lead source webchat to do so:
Incoming webchat messages will be directed to your Inbox. Messages coming from new phone numbers will be found under the leads tab, and messages from current customers can be viewed under all customers.
Once you or a staff member sees the unread message, you can start a 2-way SMS chat right from the inbox, to actively answer any inquiries and effectively convert leads to customers!
Curious about how impactful this new widget will be? Don’t just take our word for it! Momence host, Dance Dynamics, was an early adopter of Webchat, and saw the effectiveness right away. Just days after turning Webchat on, they received a chat from a potential customer asking a specific question. Within 12 hours, they began a 2-way text chat, which turned into a quick phone-call and two days later the lead had purchased an intro pass!
💥 Get Started:
If you are currently using our Leads app, use the instructions above to launch Webchat today! For those of you who don’t currently use Leads but have been considering it, we are excited to provide the opportunity to lock in the current $49/month to get leads and webchat if you sign up before July 1st, 2024! This will be the lowest pricing ever available, as we will be raising the price to $74/month on July 1st to encompass the value of the new features that have been added, webchat, plus some additional exciting releases coming this summer.
To activate Leads (and webchat) at this low price, navigate to Marketing > Leads to turn it on today!
Want to learn more about this and other great Momence features? Check out our FAQ page or book a demo today.
Already a Momence user and want to know more?
💜,
The Momence Team