🚨Introducing: Double Opt-in for Waitlists, and More!
Check out our NEW waitlist settings allowing you to use double opt-in and other settings for your waitlists. Plus: new Sequences and Classpass settings 💥
We know that waitlists are an incredibly important tool in ensuring your classes remain full (👋 revenue), and your customers get to take the classes they want (👋 retention). So, ensuring that waitlists can function in the most optimal way for you and your client base is a big deal! Which is why we are excited to launch a whole new revamp of our waitlist functionality, with options that allow you to maximize your class capacities while simultaneously eliminating extra manual work for your team. Sounds pretty good, right? Read below for more details on your options, then let your waitlists go to work for you today!
P.S. continue to the bottom of the email to check out how to set your average ClassPass booking revenue for easier reporting, as well as our newest Sequences feature!
Double Opt-in for Waitlists
You now have the ability to use double opt-in functionality for your waitlists, so that clients have the opportunity to confirm or decline if they still want a spot in class via SMS. This helps to move the waitlist process along to the next person if the first person on the list decides not to join, and eliminates the worry that someone won’t notice that they were moved class which could result in an empty spot at a popular time. You can edit your waitlist settings under Settings > Waitlist settings.
You’ll find that you now have three options for how to run your waitlists: First come, first serve; Double opt-in; and Fastest fingers first). First come, first serve is the default that you’ve had active previously, moving the top person from the waitlist into class automatically. Double opt-in means the system will send an automatic text to the first person in line asking them to confirm or decline the spot that opened. If they decline, the system will move on to the second person on the waitlist, and so on. With Fastest fingers first, when a spot opens up, all clients on the waitlist will receive a text asking them if they’d like to join class, and the first person to accept will be added into class.
After choosing which set-up is right for you and your business, you can also enable fastest fingers first after waitlist cutoff. Previously, if you had cancellations within your waitlist cutoff time, you and your team would need to manually handle adding anyone into that spot (i.e. personally calling or texting individuals that you thought might be able to make it in time). However, this exciting new feature enables an automatic text to go out to the whole waitlist if a spot opens during the cutoff time, filling that prime spot with the first person who confirms. The power of this toggle is that it removes manual work for your team, yet simultaneously keeps your revenue up, classes full and customers happy by allowing your clients to discern if they have enough time to make it for a last minute opening.
Average Revenue for ClassPass Bookings
Ever experienced ClassPass bookings messing up your revenue reporting? We just added in a new option to help with that 😎
You can now add in an Average revenue per booking dollar amount for ClassPass bookings, which will have that number populate in any report that shows class booking revenue. This way, you can calculate what the average booking amount is from your ClassPass reporting, to better understand your overall sales and revenue picture right within Momence.
Set this up for your account under Apps & Integrations > Integrations > ClassPass.
One-time Enrollment in Sequences
We just dropped the newest setting within Marketing Sequences - A customer can only be enrolled once. This toggle can be turned on for any of your sequences to make it so customers cannot be enrolled more than one time. This setting can be used in a variety of different ways, and below are a couple of examples of when it might come in handy:
Do you currently have a win-back sequence that provides a discount code or some sort of special offer after a certain period? Turning this toggle on will prevent customers from possibly abusing this system by continuously returning, only to wait until they get the discount again.
Maybe you have special messaging that goes out to customers once they sign up for a class pack, sharing about your studio and supporting them with how to best use the package. Oftentimes, class pack customers buy the same package over and over, but you might not want/need them to keep getting this messaging each time.
Don’t have access to Sequences yet? You can activate the marketing suite straight from your account under Marketing > Sequences.
Want to learn more about this and other great Momence features? Check out our FAQ page or book a demo today.
Already a Momence user and want to know more?
💜,
The Momence Team